Website Accessibility Statement

Our Commitment to Digital Accessibility

Charleston Regional Aviation Authority (CRAA) is committed to ensuring digital accessibility for all users, including those with disabilities. We strive to provide an inclusive online experience that allows everyone to access information about Charleston International Airport’s services, programs, and facilities with ease and independence.

Accessibility Standards

This website has been designed and developed to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which also meets Section 508 compliance requirements. These internationally recognized standards ensure our digital content is accessible to users with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

Current Accessibility Features

Our website includes the following accessibility features:

Keyboard Navigation: All interactive elements and content can be accessed using only a keyboard
Screen Reader Compatibility: Content is properly structured and labeled for assistive technologies
Color Contrast: Text and background colors meet or exceed WCAG 2.1 AA contrast ratio requirements
Alternative Text: Images include descriptive alternative text for screen readers
Accessible Forms: Online forms are properly labeled and provide clear instructions
Consistent Navigation: Website structure and navigation are predictable and consistent
Resizable Text: Text can be enlarged up to 200% without loss of functionality
Accessible Documents: PDFs and downloadable documents have been remediated for accessibility

Third-Party Services and External Links

This accessibility statement applies to the Charleston International Airport website (iflychs.com). Our website may contain links to external websites and third-party services, including but not limited to:

Freedom of Information Act (FOIA) portal
Career and employment applications
Payment processing systems
Other government, tenant, airline, or vendor-provided services

CRAA is not responsible for the accessibility of these external websites and third-party platforms. We encourage users to contact the respective organizations directly regarding accessibility concerns with their services. However, if you encounter difficulty accessing information or services through these external links that impact your ability to use airport services, please contact our ADA Coordinator who may be able to assist you or provide alternative access methods.

Ongoing Accessibility Efforts

CRAA continuously monitors and improves the accessibility of our website through:

Regular automated and manual accessibility testing using Monsido monitoring tools
Ongoing staff training in accessibility best practices
Third-party accessibility remediation services for documents and content
User feedback integration to identify and address accessibility barriers
Regular updates to maintain compliance with evolving accessibility standards

Known Limitations and Ongoing Improvements

As we continue to enhance our website, we acknowledge that some newer content or forms may not yet fully meet all accessibility standards. We are actively working to identify and remediate any accessibility barriers, with particular attention to:

Recently added forms and applications (such as credentialing and badging forms)
Newly published content and documents
Interactive features and third-party integrations

We prioritize addressing these issues and appreciate your patience as we work to ensure complete accessibility across all website functions.

Reporting Accessibility Issues

If you encounter any accessibility barriers while using our website, or if you need assistance accessing any information or services, please contact us using any of the following methods:

Submit an Online Accessibility Concern: Use our ADA Complaint Form to report website accessibility issues.

Contact Our ADA Coordinator: ADA Coordinator Charleston Regional Aviation Authority 5500 International Blvd., Suite #101 Charleston, SC 29418-6911

Alternative Reporting Methods: If you prefer, we can arrange personal interviews or accept audio recordings of accessibility concerns to accommodate individuals with disabilities.

Response Timeline

We are committed to addressing accessibility concerns promptly:

Initial Response: Within 15 calendar days of receiving your report
Investigation: Completed within 30 calendar days when possible
Resolution: We will work with you to provide solutions and implement necessary improvements

Alternative Access to Information

If you cannot access information on our website due to a disability, we will provide the information to you in an alternative format. Please contact our ADA Coordinator to request:

Information in alternative formats (large print, audio, etc.)
Assistance with online transactions or form submissions
Personal assistance accessing website content
Alternative methods to complete online processes

Feedback and Continuous Improvement

Your feedback helps us improve our website’s accessibility. We welcome comments about the accessibility of our website and suggestions for improvement. All feedback will be reviewed and considered as we continue to enhance our digital accessibility.

Statement Last Updated: June 13, 2025 Next Review Date: June 12, 2026

This accessibility statement will be reviewed and updated regularly to reflect our ongoing commitment to digital accessibility and any changes to our website or accessibility standards.